Repeat Prescriptions (Nov 2025)

Hello from your BYTES PCN team 👋

We know life can be busy enough without worrying about tech. That’s why Click & Connect with BYTES PCN is here — to make using online NHS services simple and friendly. 

Whether you’re ordering prescriptions, checking in with your GP, or just curious about what the NHS App can do, we’ll give you easy, step-by-step guides that anyone can follow — no jargon, no stress. Just a helping hand and a few clicks.

Grab a cuppa and let’s dive in!

Leaving home in the rain in winter to post your repeat prescription isn't at the top of most people's to do lists. Good news — you can order your prescriptions online, anytime, from anywhere.

Yes - this means you can order while watching "The Chase" in your slippers in a way that can be more accurate (no more forgotten items or misheard requests). 

How to do it (step by step):

Got a smartphone?

1. Get the NHS App – free on smartphone or tablet (Apple or Google Play).
   1. Click here to download The NHS App on an iPhone/Apple Store
   2. Click here to download The NHS App on an Android/Google phone from the Play Store
2. Log in / create an NHS login – follow the prompts, it’s simple.
3. Tap “Request repeat prescriptions” – nice and obvious. Then, pick what you need.
4. Select your pharmacy – double-check it’s the right one.
5. Send your order – done! Your GP and pharmacy handle the rest.

No smartphone? No problem. 

Already got an account?

1. Go to https://www.nhsapp.service.nhs.uk/login 
2. Read the information as you scroll to the bottom and click the "Continue" button
3. If you have already got an account, enter your email address and password to login
   1. Password slipped your mind? Use this link to reset it https://access.login.nhs.uk/forgotten-password 
4. Tap “Request repeat prescriptions” – nice and obvious. Then, pick what you need.
5. Select your pharmacy – double-check it’s the right one.
6. Send your order – done! Your GP and pharmacy handle the rest.

No smartphone and no account?

1. You can create an account using a computer/laptop here https://access.login.nhs.uk/register/create-account-steps 
2. Follow the prompts - e.g. enter email address, create a password, verify email to get set up. 
3. Once set up, go to https://www.nhsapp.service.nhs.uk/login and log in to the account you created
4. Tap “Request repeat prescriptions” – nice and obvious. Then, pick what you need.
5. Select your pharmacy – double-check it’s the right one.
6. Send your order – done! Your GP and pharmacy handle the rest.

💡 Tip: Don't see the medication you want to order? It's likely not the right time, medications will only be available to order when you should be running out.

✅ Get Familiar and Open the NHS App or website and find the "Request repeat prescriptions" section. Even just finding it counts.

Q: I don’t have a smartphone. Can I still order online?
A: Yes! You can use a computer or tablet - scroll back up to find out more - look for the headin "No smartphone? No problem!" 

Q: I’m worried I’ll press the wrong button.
A: Don’t worry — the NHS App can’t be “broken” by accident. Take it slow and ask for help if needed. Local libraries and community centres can also walk you through it.

👵 Margaret from Thornaby says:

“I finally ordered my tablets through the app last week. It felt odd at first, but now I can do it while watching Corrie! My granddaughter helped me, and I’m even showing my neighbour now.”

We’ll show you how to send a message or photo to your doctor using SystmConnect (Used by Yarm Medical Practice, Eaglescliffe Medical Practice and Park Lane Surgery.